Friday, December 2, 2011

When orders go bad!

We're often told that its the small things that make a difference and this could certainly not be truer when it comes to managing emails and orders.

When a customer sends you an email, they expect that the right people within your business will be notified, and that it will be actioned accordingly.

When this does not happen, it normally incurs both a reputation and financial cost.

For example, one of our customers recently re-told a story (before they were using OrdersInbox) when the wrong order was sent out that cost the business thousands of dollars.

Basically, the original order had been altered (only in colour) but this change request (sent by email) was somehow 'lost'. The change request was later to be found printed in a drawer :)

So the order was built, sent to the customer, only to realise that when it arrived on site, it was the wrong colour.

If you're reading this, then this story will probably be familiar to you - it's universal across whatever business you work in.

And that's why OrdersInbox is such a useful tool - it automatically links all the information associated with an order and collates it in one area that can be viewed by whoever you determine should see it.

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